I’ll admit it – I lurve convenience. I am the kind of girl who would rather order clothes online than go to the store, I will go through a drive-thru for a Diet Coke because I don’t want to go inside a gas station, and I try to condense my errands into as few trips as possible because I hate wasting time. Especially in my last semester of grad school, I just don’t have time to spare, so anything that is convenient is A-Okay in my book. Enter MrChewy.com. This site sells all kinds of pet products and offers free shipping on orders over $49!

I normally buy my dog’s food at a local doggy boutique, but with my hectic schedule this semester, I found myself dangerously low on food and with no time to run to the store. Lucky for me, I remembered that MrChewy.com carried the Acana grain-free food I recently switched to, and I had been offered a $50 coupon code** to try out the site. “Eureka!*” I exclaimed as I put in my order late on a Monday night. On Tuesday morning, I received this email update:

By Wednesday afternoon, this package arrived on my doorstep from the FedEx guy. Rufus and Turk made sure the package was safe before I opened it…

Once they deemed it “safe,” I opened up the package and let them explore further…


After going through the whole customer experience with MrChewy.com, here are my thoughts:
PROS: Nice variety of high quality products, fast delivery, competitive pricing, and frequent email updates on the status of my order.
CONS: They were out of stock on the flavor of Acana I wanted, so I had to order a more expensive flavor.
While it did suck that they were out of stock of the Acana flavor I wanted, it really wasn’t that big of a deal to me because the more expensive flavor was still cheaper than the local doggy boutique I usually buy from. So, would I order from MrChewy.com again? Definitely! While I prefer to buy locally whenever I can, MrChewy.com came in handy when I was short on time and craving convenience. Plus, Mr. Chewy convinced a cat to work in his customer service department…and I can totally get behind that!

One more reason to give MrChewy.com a try? Well, they will make a $10 donation to rescues like Best Friends Animal Society and North Shore Animal League for every new order they get from a customer referral. Oh, and they give every customer you refer 10% off their order, too. Seems pretty cool, right? So, if you want to give MrChewy.com a try, enter in my special code: OURW7081 and receive 10% off your order and know that $10 will be made to an animal rescue, too!
* I did not actually say “eureka,” although a “huzzah” may have escaped my lips…
** I was offered a $50 coupon code to use on MrChewy.com in exchange for a blog post reviewing my experience. While I did utilize the coupon, it in no way affected how I wrote about my experience. Regardless of the perk, I wrote how I truly felt about my customer experience.




9 comments
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January 27, 2012 at 6:55 AM
Two Grads
Great post as well as transparency!
January 27, 2012 at 7:33 AM
Vanessa
This is the second review I have seen of this site from the dog blog world! I think it’s time for me to sit down and browse…this could be dangerous, haha.
January 27, 2012 at 9:17 AM
Married with Dawgs
In Mr Chewy’s defense, there’ve been shortages of Acana’s Wild Prairie formula, at least here in the Pacific NW. I’ve been out of stock on their 30lb bags for a couple weeks now.
Champion Pet Foods experiences shortages from time to time due to their commitment to fresh and regional ingredients (something to do with Canadian winters…) But their food is so top-notch, it’s worth the occasional hassle.
January 27, 2012 at 9:25 AM
Emily
That is good to know! As you can see from my review, that was my ONLY complaint, and it was a minor one at that.
Besides, I was planning on beginning a rotation of Acana anyways, so it was a good excuse to get started!
January 27, 2012 at 10:25 AM
Christine
Thanks for the info, and just wondering, how do you like the Acana? My dogs do well on grain-free, and I looked into Orijen, but the protein content was so much higher than the one my dogs eat now that I was wary about trying it. Plus, I think I’d have to take out loans to feed it!
January 27, 2012 at 10:32 AM
Emily
So far we really like Acana a lot! We have done two months with the Acana Prairie and just started Acana Grasslands this month. Our dogs seem to really love it! Rufus, who is usually a very picky eater, just gobbles it up, and both of them seem to have much shinier coats as of late. We were using Nature’s Variety Prairie before (not grain-free) but I switched to grain-free after talking with my vet about these frequent rashes Turk was getting on his belly. It has been much more under control since the switch to grain-free. I’ve heard good things about Orijen too, but it is very, very expensive (like you said) and from what I understand, Acana is similar in quality so that is why I went that direction.
January 27, 2012 at 11:27 AM
rottrover
We have been very impressed with our Mr. Chewy experience!!
-Bart and Ruby
January 27, 2012 at 3:15 PM
kate @ twenty-six to life
Great review!
January 27, 2012 at 7:37 PM
Running with Squirrels
Thanks for the tip … we will definitely have to try out Mr. Chewy. Also, your dog inspectors are hilarious!